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Business opportunities presently exist in the following segments:

  1. BPO Non-Voice - Back Office, Payroll, Finance & accounting outsourcing, Legal Process Outsourcing
  2. Information Technology Outsourcing - software development, Mobile apps development, Web development, E-commerce, Multimedia
  3. IT Services - Data Centers, Disaster Recovery, Training, Consultancy
  4. Digital Content: E commerce/ E Payment, digital content production, applications e – learning & online training system, animation, Mobile games
  5. Incubator programs with both private and government backing
  6. Developments in the digital space currently offers the country the possibility of embracing new opportunities to grow the economy in fields such as:
  • Analytics and Big Data
  • Cloud Services
  • Financial Technology (FinTech)
  • Internet of Things (IoT)
  • Cybersecurity
  • Blockchain
  • AI
  • Virtual and augmented reality

Mauritius has crafted an enabling ecosystem for ICT-BPO companies to develop and flourish.  The country offers the following key attributes for ICT and BPO activities:

  • Proven test bed and launch pad for new technologies
  • Pool of multilingual, educated and adaptable IT professionals
  • Excellent collaborative business environment
  • Competitive cost to quality proposition
  • Reliable and redundant international connectivity with two international submarine networks and forthcoming connections to 2 additional cables
  • Innovative training incentives offered by the Government

The philosophy of Government is geared towards implementing a Digital Mauritius strategy and the ultimate objective is to be able to harness the power of technology to facilitate the transition of Mauritius towards a digital island. The following list of measures enunciated by Government since 2016 bears testimony to the progress that Mauritius is making in generating economic growth based on innovation:

  1. Amendment of Data Protection Act 2004 to be fully compliant with the General Data Protection Regulation (GDPR)
  2. Introduction of an Innovator’s Occupational Permit with an initial investment of at least USD 40,000.  In addition, the R&D expense component should constitute at least 20% of total operational expenditure during the research phase.
  3. Promulgation of Regulatory sandbox license to cater for innovative projects for which there exists no legal framework
  4. Implementation of a national incubator scheme to cater for infrastructural support, training and mentoring of projects
  5. Formulation of a plug and play cloud service to incentivize digital nomads and local start-ups to benefit from readily available solutions to develop applications and other services.