Business Obstacles Alert Mechanism (BOAM) Now Live

The EDB has launched the Business Obstacles Alert Mechanism (BOAM), an online platform that provides businesses with a structured mechanism to report operational obstacles. Issues submitted through the platform are brought to the attention of the EDB, which follows up with the relevant public sector agencies to help address them.

By providing a structured channel for reporting business obstacles, BOAM strengthens business facilitation, promotes greater coordination with public authorities, and contributes to a more transparent and investor-friendly business environment.

The platform complements existing administrative procedures and does not replace the normal processes for applying for licences, permits, authorisations or other regulatory approvals. Rather, it provides a channel through which the EDB can engage with the relevant authorities to facilitate the resolution of business obstacles affecting investment projects and business operations.

Who can use BOAM?

BOAM is available to businesses operating in Mauritius that encounter business obstacles during licensing, permitting, utility connections, regulatory clearances or other administrative processes related to their activities.

How the process works

The BOAM process follows a structured workflow:

• A business operator first registers on the platform and submits details of the obstacle encountered.
• The submission is then reviewed by the EDB. Where appropriate, the case is routed to the relevant EDB department and, if necessary, referred to the Ministry or public authority for resolution.
• The system enables progress to be tracked and allows the outcome to be recorded once the issue has been addressed.
• This workflow provides greater traceability and supports a more systematic approach to the handling of business obstacles.

Access BOAM

The BOAM platform may be accessed directly at: https://boam.investmauritius.org:2083/boam/login.jsf

Need assistance?

Please contact the BOAM Helpdesk.
☏ +230 203 3800
✉ boamhelpdesk@edbmauritius.org